Our Committments
indigo internet is committed to treating all our customers respecfully. We pride ourselves on our approachability, customer service and our passion for driving meaningful outcomes for all customers, regardless of their scale. Our ethos, and thus our policies, are built around three core tenets:
- Honesty and transparency.
- People come first.
- Don't be a dick.
In order to codify these tenets, we've developed a number of policies which reflect these committments.
Residential Policies & Documents
- Critical Information Summary - indigo Fixed Wireless (PDF)
- Complaints Handling Process (PDF)
- Privacy & Credit Reporting Policy (PDF)
- Financial Hardship Policy (PDF)
- Acceptable Use Policy (PDF)
- Form - Appointment of Authorised Representative (PDF)
In addition to making these documents available for download, you may request a physical copy of any of these documents by calling us, emailing us or writing to us. If you (or a customer you are representing) have a disability, please let us know so that we can provide this information in a suitable format.